We hope that you are happy with your Thom&Gery order. However, if for any reason you are not entirely satisfied, you may contact us within 7 working days from delivery.
If you want to exchange the goods, please e-mail us at firstname.lastname@example.org within 24 hours from the date you receive the goods. We will confirm your request of return order by e-mail. Please include a completed ‘Return Form’ with the items you send back to us within 7 days of receipt in their original packaging to the addresses below.
Address: Empire Heights Tower A, Suite 1201, Business Bay, Dubai, United Arab Emirates.
Alternative you may bring back the items to the store location mentioned above.
Should you wish to cancel an order before it has been dispatched (furniture order only), please contact us at email@example.com (Open 9 am to 6 pm UAE time, Sunday to Thursday) within 48 hours from the date you placed the order with us. We will confirm your cancellation by e-mail and you will not be charged on the order. If we are not informed of the cancellation within 48 hours from the date you placed the order, we will not accept the cancellation.
If you want to exchange the goods but do not return the cancelled goods to us within 7 working days, we shall be entitled not to offer any exchange of goods for you. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered please notify us immediately upon the delivery by e-mailing us at firstname.lastname@example.org (Open 9 am to 6 pm UAE time, Sunday to Thursday). We will ask you to email a photo of the damage goods as part of our quality assurance checks. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection; and upon inspection at our warehouse, a refund, or replacement will be arranged.
If you have any inqueries regarding our returns policy, please do not hesitate to e-mail us at email@example.com (Open 9 am to 6 pm UAE time, Sunday to Friday).